FAQ

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Orders are processed within 1–2 business days. Delivery within the US usually takes 2–5 business days after that. You'll get a tracking number by email as soon as your order ships.

Do you ship outside the United States?
Right now we ship within the United States only.

Can I change or cancel my order?
Yes, if it hasn't shipped yet. Contact us as soon as possible and we'll do our best to help.

My order arrived damaged or something is missing. What do I do?
We're sorry! Email us within 7 days of delivery with your order number and a photo, and we'll send a replacement or a refund.

Products

Are your products made for bearded dragons?
Every item we sell is chosen for bearded dragons and works for many other reptiles too, like leopard geckos, tortoises and chameleons. Each product page lists which pets it suits.

Will the tank decor fit my tank?
Most of our decor is flexible and fits common tank sizes. Check the product description for dimensions, or message us with your tank size and we'll help.

How do I clean the decor and accessories?
Most items can be rinsed with warm water and dried before going back in the tank. Avoid harsh chemicals.