Refund policy

You can return any item bought from DragonDwell within 30 days of delivery.

At a glance

Return window: 30 days from the delivery date
Return method: By mail
Return shipping cost: Paid by you. Paid by us if the item arrived damaged, defective or was the wrong item.
Restocking fee: None
Refund method: Original payment method
Refund timing: Within 7 business days after we receive and inspect the return

Condition of returned items

A returned item must be in the condition you received it: unused, clean, undamaged, in its original packaging, and with all parts and accessories that came with it. Keep your order number or confirmation email as proof of purchase.

How to start a return

Email support@dragondwell.com with your order number and the item you want to return.
We reply within 2 business days with return instructions and the return address.
Pack the item securely and send it with a tracked shipping service.
We email you when the return arrives and again when the refund is issued.

Please do not send an item back without contacting us first.

Damaged, defective or wrong items

If your item arrives damaged, has a defect or is not the item you ordered, contact us within 7 days of delivery with your order number and photos. We will send a prepaid return label where a return is needed and give you the choice of a replacement or a full refund.

Refunds

Approved refunds go back to your original payment method within 7 business days of our inspection. Your bank or card issuer may take a few more days to show it. If a return does not meet the condition above, we will email you before taking any other step.