Not the right fit for your beardie? You can return any item bought from DragonDwell within 30 days of delivery.
At a glance
| Term | Our policy |
|---|---|
| Return window | 30 days from the delivery date |
| Return method | By mail |
| Return shipping cost | Paid by you. Paid by us if the item arrived damaged, defective or wrong. |
| Restocking fee | None |
| Refund method | Original payment method |
| Refund timing | Within 7 business days after we receive and inspect the return |
Condition of returned items
Items must be unused, clean and undamaged, in their original packaging, with all parts and accessories included. Keep your order number or confirmation email as proof of purchase.
How to start a return
- Email support@dragondwell.com with your order number and the item you want to return.
- We reply within 2 business days with return instructions and the return address.
- Pack the item securely and ship it with a tracked service.
- We email you when the return arrives and again when your refund is issued.
Please contact us before sending anything back. Returns sent without instructions may be delayed.
Damaged, defective or wrong items
If your item arrives damaged, has a defect or isn't what you ordered, contact us within 7 days of delivery with your order number and photos. We'll send a prepaid return label if a return is needed, and you can choose a replacement or a full refund.
Refunds
Approved refunds go back to your original payment method within 7 business days of our inspection. Your bank or card issuer may take a few extra days to show it. Shipping was free, so nothing is deducted for original shipping.
Exchanges
- Return the original item for a refund.
- Place a new order for the item you want.
Cancellations
You can cancel any order for a full refund before it ships. After it ships, this return policy applies.
Items that cannot be returned
None. Every item we sell can be returned under this policy.
Contact
Business name: DragonDwell
Address: 30 N Gould St, Sheridan, WY 82801, United States (not a return address; we email return instructions)
Phone: +1 (302) 587-3499
Email: support@dragondwell.com
Business hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time