This policy covers every order shipped by DragonDwell within the United States. By placing an order, you agree to the terms below.
| At a glance | Details |
|---|---|
| Where we ship | All 50 U.S. states |
| Shipping cost | Free on every order |
| Processing time | 1–2 business days |
| Transit time | 2–5 business days |
| Total delivery time | 3–7 business days from your order |
| Tracking | Emailed when your order ships |
Shipping range
We ship to addresses in all 50 U.S. states. We do not ship outside the United States at this time.
Processing and order cutoff time
- Orders placed before 5:00 PM Eastern Time on a business day start processing that day.
- Orders placed after 5:00 PM ET, on weekends or on U.S. federal holidays start processing the next business day.
- Processing takes 1–2 business days, Monday to Friday.
Transit and total delivery time
- Transit: 2–5 business days after your order ships.
- Total delivery: usually 3–7 business days from the day you order.
Business days are Monday to Friday, excluding U.S. federal holidays. Delivery times are estimates, not guarantees. Weather, carrier delays, peak seasons and incorrect address details can add time.
Shipping costs
Shipping is free on every order, with no minimum. There are no handling fees.
Carriers and tracking
Orders ship from fulfillment partners within the United States with trusted carriers such as USPS, UPS, FedEx and Amazon Logistics. When your order ships, we email you a tracking number. You can follow it anytime on our Track Your Order page. If you order several items, they may arrive in separate packages, each with its own tracking.
Address changes
Please check your shipping address at checkout. To change it, email support@dragondwell.com within 24 hours of placing your order. Once an order has shipped, the address can no longer be changed.
Cancellations
You can cancel your order for a full refund any time before it ships. Once it has shipped, our Return Policy applies.
Damaged, lost or undeliverable packages
- If a package arrives visibly damaged, take photos of the box and item and contact us within 7 days of delivery. We will send a replacement or a refund.
- If tracking shows delivered but you can't find your package, check with neighbors and your mailroom, then contact us within 7 days. We will investigate with the carrier and make it right.
- If tracking has not updated for 5 business days, contact us and we will look into it.
- If a package is returned to us because of an incorrect address or a missed pickup, we will contact you to arrange a new delivery or a refund.
Contact us
Business name: DragonDwell
Address: 30 N Gould St, Sheridan, WY 82801, United States
Phone: +1 (302) 587-3499
Email: support@dragondwell.com
Business hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time